Frequently Asked Questions

WE ARE REVIEWING ALL ACCESSIBILITY POLICIES & PROCEDURES FOR 2024. WITH THIS IN MIND, WE CANNOT TAKE ANY ACCESSIBLE APPLICATIONS UNTIL 1ST OF NOVEMBER 2023.

There are basic baby changing facilities in the festival arena, but not in the campsite.

WE ARE REVIEWING ALL ACCESSIBILITY POLICIES & PROCEDURES FOR 2024. WITH THIS IN MIND, WE CANNOT TAKE ANY ACCESSIBLE APPLICATIONS UNTIL 1ST OF NOVEMBER 2023.

Yes – we do have fridge space in accessible camping and also with the medical team in the arena. You can present yourself to the accessible team or the medical team and they will be able to log and store medication for you. You will not need to make an application to do this.

WE ARE REVIEWING ALL ACCESSIBILITY POLICIES & PROCEDURES FOR 2024. WITH THIS IN MIND, WE CANNOT TAKE ANY ACCESSIBLE APPLICATIONS UNTIL 1ST OF NOVEMBER 2023.

There is a hoist in the shower unit however you may wish to bring your own sling.

WE ARE REVIEWING ALL ACCESSIBILITY POLICIES & PROCEDURES FOR 2024. WITH THIS IN MIND, WE CANNOT TAKE ANY ACCESSIBLE APPLICATIONS UNTIL 1ST OF NOVEMBER 2023.

Yes, you will need to apply for an exemption through our accessibility application form which can be found at the following link.

WE ARE REVIEWING ALL ACCESSIBILITY POLICIES & PROCEDURES FOR 2024. WITH THIS IN MIND, WE CANNOT TAKE ANY ACCESSIBLE APPLICATIONS UNTIL 1ST OF NOVEMBER 2023.

This year we have got a high dependency shower & toilet unit inside accessible camping. This only caters for one at a time though so you may need to be patient at times. There will also be access to a fridge, showers and accessible toilets in this area.

WE ARE REVIEWING ALL ACCESSIBILITY POLICIES & PROCEDURES FOR 2024. WITH THIS IN MIND, WE CANNOT TAKE ANY ACCESSIBLE APPLICATIONS UNTIL 1ST OF NOVEMBER 2023.

No, you still have to pay for a parking pass. You will need to apply for access to the accessible car park through the following link.

WE ARE REVIEWING ALL ACCESSIBILITY POLICIES & PROCEDURES FOR 2024. WITH THIS IN MIND, WE CANNOT TAKE ANY ACCESSIBLE APPLICATIONS UNTIL 1ST OF NOVEMBER 2023.

Customers wishing to make use of the accessible campsite may be accompanied by their immediate family. We are unable to offer any space for large groups or other tents that are in your group. Space is limited in the accessible campsite, so spots will be prioritised for customers with additional mobility needs and their immediate families. The campsite is located in a position near the main stage and arena so it is not classed as a quiet zone. If you need quieter areas to camp you will be better off in our huge general admission camping areas.

WE ARE REVIEWING ALL ACCESSIBILITY POLICIES & PROCEDURES FOR 2024. WITH THIS IN MIND, WE CANNOT TAKE ANY ACCESSIBLE APPLICATIONS UNTIL 1ST OF NOVEMBER 2023.

This is still something we’re working on, but currently you could have access to the raised viewing area and we have big screens this year to make it easier to see too.

WE ARE REVIEWING ALL ACCESSIBILITY POLICIES & PROCEDURES FOR 2024. WITH THIS IN MIND, WE CANNOT TAKE ANY ACCESSIBLE APPLICATIONS UNTIL 1ST OF NOVEMBER 2023.

The site is accessible for wheelchair users, but assistance may be needed for some parts dependant on the weather. The venue is set in ancient parkland with uneven grass. In the event of wet weather it will become difficult to get around in a normal wheelchair. The main routes through the site are on hard ground however.

WE ARE REVIEWING ALL ACCESSIBILITY POLICIES & PROCEDURES FOR 2024. WITH THIS IN MIND, WE CANNOT TAKE ANY ACCESSIBLE APPLICATIONS UNTIL 1ST OF NOVEMBER 2023.

Yes we will have a dedicated accessible viewing platform built next to the front of house tower in the middle of the main arena. This will be marshalled and limited on space so will be available on a first come first served basis and can only admit yourself and a +1.

WE ARE REVIEWING ALL ACCESSIBILITY POLICIES & PROCEDURES FOR 2024. WITH THIS IN MIND, WE CANNOT TAKE ANY ACCESSIBLE APPLICATIONS UNTIL 1ST OF NOVEMBER 2023.

Unfortunately we won’t have any queue jump system in place as we just can’t find any fair way to implement this. We understand there will be queues based on how popular the activities were last year, but if you’re up and into the festival early you should be able to miss the worst of them. We are however working hard to put on dedicated accessible session on our most popular activities throughout the weekend.

WE ARE REVIEWING ALL ACCESSIBILITY POLICIES & PROCEDURES FOR 2024. WITH THIS IN MIND, WE CANNOT TAKE ANY ACCESSIBLE APPLICATIONS UNTIL 1ST OF NOVEMBER 2023.

We will be offering the following to disabled customers:
– Disabled Parking nearer the main festival arena. (you will need to have your blue badge on display and have a valid parking ticket).
– A designated accessible campsite, adjacent to the disabled car park, with accessible toilets and showers.
– Accessible toilets within the Main Arena.
– Dedicated viewing platform within the Main Arena.

Yes, this is done by booking the activity you would like to change to, your previously booked activity slots can then be refunded by the Gone Wild Festival team.

Yes, however we have a full range of wetsuits for all water based activities if required.

If the activity is on site and the child is age appropriate then you don’t have to participate in the activity. For off-site activities an adult has to participate with the child.

Some activities such as yoga & Nurf do allow you to use your own kit, however, the majority of activities include everything required.

As our festival grows, so does the breadth & depth of activities. Every year we add new activities into the mix and expand the capacity of all other activities. In short we do all we can to minimise any queues ahead of the festival! With over 100 activities to choose from any queuing is short lived!

Different activities have different durations. Some are quite quick 15-20 minute experiences – others will last up to an hour or more.

The majority of activities are included within the ticket price and will be based on a turn up and have a go principle, however there are a number of premium activites available which are at an extra cost which will be pre-booked and paid for which are on sale now.

We found our turn-up and enjoy system works very well so this will remain on the majority of activities for 2024. We do have a range of premium activities which can be pre-booked, this means that you do not need to queue for these activities.

We will publish recommended age restrictions however the gone wild team still reserve the right to refuse admission to an activity if they deem it unsafe due to size / height not being sufficient.

All activity information can be found on our activities page on our website.

The main stage music will finish no later than 11, but other venues will continue until around 12.15am.

It’s a 5-10 minute walk to the main arena

We offer power to our motorhome and caravan plots, a selection of tipis & bell tents. Please check the product information prior to purchase.

Yes, the waste disposals at the campervan pitches are suitable for chemical toilet waste

No – once you’ve parked your caravan up you’ll need to park your car in the general car park space and walk back which is a approx 2 minute walk.

Trailer tents can go in the campervan field and you will need to have purchased a caravan ticket. Please note everything must fit within the 9×6 dimensions.

There will be free drinking water available in all campsites and the main festival arena.

Unfortunately no gazebos or windbreaks are allowed in any campsite.

Unfortunately not, campfires are not permitted in the campsite.

Unfortunately not, sorry.

Small camp stoves are permitted for use outside of your tent but must be raised off the ground i.e. on a small camping table!

Free hot showers are available.

There are water points & sinks throughout the camping fields which to wash up, or fill up a bowl with water, and there are grey water disposal points.

No, once you’ve parked your campervan there is no re-entry.

Unfortunately not, no free standing tents are permitted in the campsite. Awnings are fine.

It’s about 400m (depending on where you park) to the entrance of the campsite.

You can, but each time you re-enter you will be subject to a bag search.

This will be in the same place as 2023 however it could be subject to change.

No – You will be directed to a 10×10 space by staff. If you wish to camp next to another booking you would need to arrive together.

In the general campsite there’s no restriction on tent sizes, but you must plan to be self sufficient.

We are a family friendly festival, therefore all of our campsites cater for families.

Not at all, you can come and go during the gate opening times throughout the weekend with your weekend ticket.

Yes our card terminals accept American Express.

No physical cash payments can take place at Gone Wild Festival.

You can contact the customer service team via email: [email protected]

Yes, both contactless cards and Apple Pay are accepted on-site.

No there is no charge for using your card on site.

Thurs – 8.45pm Fri – 8.45pm
Sat – 7.45pm
Sun – 7.45pm

Yes. However, there won’t be any specific bike parking but you’ll able to chain it up at the festival entrance

If you already have a wristband you can come and go as you please into the Main Arena until the arena closes each evening.
Last entry to exchange your tickets for wristbands for the festival is at the following times:

Thurs – 8.45pm
Fri – 8.45pm
Sat – 7.45pm
Sun – 7.45pm

However, you will still be allowed onto the campsites to set-up camp for the weekend outside of these times. If this happens youy will need to visiut the wristbamd exchange points in the morning to get your wristbands before entering the festival.

Yes, there will be at the farm shop car park. Check out the site map for more information.

We are running a cashless system at the event. You will be able to use card, cardless & Apple Pay throughout the event.

8am – midnight

No, but there are buses which run by the festival and a nearby train station. Find out more on our website:

Yes – last year 100’s of kids got to meet Bear Grylls while walking around the festival.

No, but there are buses which run by the festival and a nearby train station. Find out more here:

General Camping is included with weekend tickets, however we have limited space for this ticket type. If you’d like to park next to your tent you can upgrade to a 10×10 park and pitch upgrade or check out our range of accommodation upgrades.

The main stage music will finish no later than 11, but other venues will continue until around 12.15am

We’d love you to stay forever, but unfortunately you’ll have to leave no later than 11am on Monday 26th August. Please leave only your footprints behind.

Check out all information as it is released here:

There will be no onsite lockers.

The Powderham Farm Shop and Orangery Restaurant will be open throughout the weekend and are located between the campsite and the arena. Both outlets sell a fantastic range of local food and drinks.

All car parks, campsites and the ticket exchange will be open from 8am Thursday 22nd August.

Sorry, only assistance dogs are allowed at the festival.

There will not be power points in the campsite or main festival arena.

Yes

There will be a broad range of delicious, locally sourced food. We will also aim to cater for most dietary requirements, but can’t promise all.

You can bring your own food and drink into the campsite, but there are no refrigeration facilities and please note that NO food or drink can be taken into the main festival arena.

You are not permitted to take food or alcohol into the festival arena, but you can take drinking water in.

You can bring a limited amount of alcohol into the festival campsites, 8 x 440ml can or 2 bottles of 70cl wine or 1 bottle of 70cl spirit. Please note, there is strictly no glass allowed any where in the festival. No alcohol, is permitted in the festival arena.

There are basic baby changing facilities in the festival arena, but not in the campsite.

No – These must be purchased online prior to arriving at the event.

No – once you’ve parked your caravan up you’ll need to park your car in the adjacent carpark. You will need a seperate car parking pass.

No, there aren’t any EV charging stations.

There won’t be any specific bike parking but you’ll able to chain it up at the festival entrance.

Yes, you’re free to leave anytime you like and your weekend ticket gets you access at all times between the gate opening times. This does not count for motorhomes or our park and pitch options where once you park up you will need to leave your vehicle where it is.

Yes, car parking is available but it requires a car park pass which you can purchase from the ticket section of our website whilst buying your tickets or afterwards

Small camping trailers are allowed and can be left in the car park but they will require a car park pass which you can purchase from the ticket section of our website whilst buying your tickets or afterwards. They are left at your own risk.

Yes. Cars need to be parked in the main car park and kit then carried to the campsite.

No – car parking needs to be paid for separately. which you can purchase from the ticket section of our website whilst buying your tickets or afterwards. Please not though that car parking tickets must be purchased prior to arriving at the event.

Your first payment could be slightly more if you choose ticket protection as the fees for this and booking fees are charged up front.

They are set up a month after your firtst transaction. For example of you purchase tickets on the 18th of the month the next payment would come out on the 18th of the following month.

Yes – you can still apply and it can be approved. You will not recieve your carer ticket until your payment plan is complete before the festival though.

No, all payments must be made as per the payment plan schedule you agree to upon purchase.

No, once an order has been placed, tickets cannot be changed. Take extra care to make sure you only order the tickets you actually want.

If your card expires you’ll need to wait for an email stating your payment has been rejected. You should then follow the link on that email to update your card details and pay off the due amount, any remaining payments will be debited from your new card.

If you decide you no longer wish to attend the event, you can cancel a payment plan in your account or inform us in writing 7 days prior to an upcoming payment date that you wish to cancel your order. We will then cease to take any remaining payments. Please note you will NOT be entitled to a refund of any previous payments.

There is no minimum amount – you can spread the cost of any payment.

If a payment gets rejected you will be sent an email to inform you. This email contains instructions to change the card on your payment plan should you need to, which will enable you to make the missed payment, and stay within the payment plan.

No, as stated when you place an order all tickets are sold on a strictly non-refundable basis. You are able to purchase ticket protection as an option at checkout though.

Please get in touch with us via social media or email.

No, this is for the accommodation only and event entry tickets have to be bought separately.

If you have purchased tickets you can download your e-ticket from your confirmation email or visit our website to access your tickets via our My GW page.

Yes – we encourange you not to print tickets where possible to reduce waste.

To replace festival tickets please contact go to the My Gone Wild section of our website, login & your tickets will be there.

No – we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf

Customers who wish to purchase tickets via a payment plan and also apply for carer tickets can apply once they’ve bought the ticket and it will be issued once the payment plan is complete

See accessability tab for carer ticket info

Yes, general camping comes as standard in your ticket price.

Payment plans are available to guests who want to spread the cost of the tickets. Visit our tickets page to spread the cost of your experience.

Car park tickets are £25 and that admits 1 car but is only valid with entry tickets.

Yes, you can revisit our website & purchase upgrades at any point prior to the festival.

Use this link to book: https://www.gonewildfestival.com/tickets/

Use this link to book: https://www.gonewildfestival.com/tickets/

The four day festival ticket includes entrance into Gone Wild Festival from Thursday 22nd August until Sunday 25th August and also includes four nights camping in the festivals general campsite, a large amount of activities, workshops and talks as well as the live music.

Yes, you can re-enter with a day ticket

No – Your ticket includes fast track entry at the main festival gates, but not for activities.

Our VIP packages are packed with upgrades for the whole family, check this out for more info.

No – car parking needs to be paid for separately. which you can purchase from the ticket section of our website whilst buying your tickets or afterwards. Please note though that car parking tickets must be purchased prior to arriving at the event.

Yes, VIP needs to be purchased on every ticket you want to upgrade including children. This includes if you have purchased a Kids Go Free ticket option.

No – It gives you access to our VIP areas during the day. You will need to still camp in general camping or purchase one of our accommodation upgrades.

VIP passes must be bought 1 per person

Our VIP packages are packed with upgrades for the whole family, check this out for more info.